This Privacy Policy ("Policy") explains how OffPlanIndex ("we", "us", or "our"), the operator of the website at https://offplanindex.ae (the "Website"), collects, uses, discloses, and safeguards your personal information. OffPlanIndex is an internationally operated online property information portal and is not incorporated, registered, or licensed in the United Arab Emirates. By accessing or using the Website, you consent to the practices described in this Policy. If you do not agree with this Policy, you must discontinue use of the Website immediately.
1. Scope of This Policy
This Policy applies to all personal data collected through the Website, including data collected via inquiry forms, user account registration, property search activity, brochure download requests, and any other interaction with the Website. This Policy does not apply to information collected by third parties, including licensed real estate brokers to whom your inquiries may be forwarded.
2. Information We Collect
2.1 Information You Provide Directly
We may collect the following categories of personal data that you voluntarily provide:
- Inquiry Data: Full name, email address, telephone number, and message content when you submit a property inquiry or contact form;
- Account Data: Name, email address, and authentication credentials when you create a user account (including via third-party OAuth providers such as Google);
- Preference Data: Property search preferences, saved favourites, currency preferences, and language settings;
- Brochure Request Data: Name, email address, and telephone number when you request a project brochure download;
- Communication Data: Any correspondence you send to us via email or through the Website.
2.2 Information Collected Automatically
When you access the Website, we automatically collect certain technical and usage data, including:
- Internet Protocol (IP) address and approximate geolocation;
- Browser type, version, and language settings;
- Device type, operating system, and screen resolution;
- Pages visited, search queries submitted, and interaction events (clicks, scrolls, time spent);
- Referring URL and exit pages;
- Cookie identifiers and similar tracking technologies (see Section 7 below).
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: Where you have given explicit consent to the processing of your personal data for one or more specific purposes (e.g., submitting an inquiry, subscribing to alerts);
- Legitimate Interest: Where processing is necessary for our legitimate business interests, such as improving the Website, analysing usage patterns, and preventing fraud, provided such interests are not overridden by your data protection rights;
- Contractual Necessity: Where processing is necessary to provide you with services you have requested (e.g., maintaining your user account);
- Legal Obligation: Where processing is required to comply with applicable laws, regulations, or court orders.
4. How We Use Your Information
We use the personal data we collect for the following purposes:
- To process and respond to your property inquiries and contact form submissions;
- To forward your inquiry details to independently licensed and RERA-registered real estate professionals who can assist you;
- To create and manage your user account and authenticate your identity;
- To personalise your experience on the Website, including displaying relevant property recommendations;
- To send property alerts, market updates, and promotional communications (only with your prior consent, and subject to your right to unsubscribe at any time);
- To analyse Website usage, monitor performance, and improve our services;
- To detect, prevent, and address technical issues, security incidents, and fraudulent activity;
- To comply with applicable legal obligations and enforce our Terms of Service.
5. Disclosure of Your Information
We may share your personal data with the following categories of recipients:
- Licensed Real Estate Brokers: When you submit a property inquiry, your name, email, telephone number, and inquiry details are shared with RERA-registered brokers who are independently responsible for their handling of your data;
- Property Developers: Where necessary to facilitate a direct inquiry about a specific development project;
- Service Providers: Third-party vendors who provide hosting (Vercel), database (Supabase), analytics (Google Analytics), email delivery, and other operational services on our behalf, under contractual obligations to protect your data;
- Legal and Regulatory Authorities: Where disclosure is required by applicable law, regulation, legal process, or governmental request;
- Business Transfers: In connection with a merger, acquisition, reorganisation, or sale of assets, your data may be transferred to the successor entity.
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
6. International Data Transfers
As an internationally operated portal, your personal data may be transferred to, stored in, and processed in jurisdictions outside the country in which you reside. These jurisdictions may have data protection laws that differ from those in your jurisdiction. By using the Website and providing your personal data, you consent to such transfer, storage, and processing. We take reasonable steps to ensure that your data is treated securely and in accordance with this Policy, regardless of where it is processed.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse Website traffic. The categories of cookies we use include:
- Strictly Necessary Cookies: Essential for the basic functionality of the Website, including session management, authentication, and security features. These cookies cannot be disabled;
- Analytics Cookies: Enable us to measure and analyse how visitors interact with the Website, helping us improve performance and content (e.g., Google Analytics, Vercel Analytics);
- Preference Cookies: Remember your settings and choices, such as saved property favourites, currency selection, and language preference;
- Recently Viewed Cookies: Track the properties you have recently viewed to provide convenient quick-access navigation.
You may control or delete cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Website, including the ability to save favourites or maintain your session.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, destruction, or loss. These measures include:
- Encryption of data in transit using TLS/SSL protocols;
- Row-level security policies on all database tables;
- Role-based access controls for administrative functions;
- Regular security reviews of our infrastructure and codebase;
- Secure authentication mechanisms including OAuth 2.0.
Notwithstanding the foregoing, no method of electronic transmission or storage is completely secure. While we strive to use commercially reasonable means to protect your personal data, we cannot guarantee its absolute security.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy:
- Inquiry Data: Retained for up to twenty-four (24) months from the date of submission, after which it is anonymised or permanently deleted;
- Account Data: Retained for the duration of your account's existence, and for a reasonable period thereafter to comply with legal obligations;
- Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely for statistical and research purposes;
- Cookie Data: Retention periods vary by cookie type, typically ranging from session-only to ninety (90) days.
10. Your Rights
Subject to applicable law, you have the following rights with respect to your personal data:
- Right of Access: You may request a copy of the personal data we hold about you;
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal data;
- Right to Erasure: You may request that we delete your personal data, subject to our legal obligations and legitimate interests;
- Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances;
- Right to Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format;
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact us using the details provided in Section 14 below. We will respond to your request within thirty (30) days.
11. Children's Privacy
The Website is not directed at, and we do not knowingly collect personal data from, individuals under the age of eighteen (18). If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete such data. If you believe that a minor has provided personal data to us, please contact us immediately.
12. Third-Party Links
The Website may contain hyperlinks to third-party websites, applications, and services. This Policy does not apply to such third-party platforms. We are not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policies of any third-party website before providing your personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be indicated by updating the "Last revised" date at the top of this page. Where required by applicable law, we will notify you of material changes by email or through a prominent notice on the Website. Your continued use of the Website after the posting of changes constitutes your acceptance of such changes.
14. Contact Information
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at:
This Privacy Policy was last updated on 1 March 2026 and is effective as of that date.